Its really well worth a listen, find the Artist in you....but before you do check out the video !
Thursday, October 31, 2013
Seth Godin-The Icarus Deception
A must read is Seth's new book - The Icarus Deception
Its really well worth a listen, find the Artist in you....but before you do check out the video !
Its really well worth a listen, find the Artist in you....but before you do check out the video !
Learning & Development - Managers Guide to Mentoring ( Available now)
L&D are live on our Blog.....
Check out Managers Guide to Mentoring ( Available now) http://inspiretomorrow.blogspot.com/p/learning-development.html
Check out Managers Guide to Mentoring ( Available now) http://inspiretomorrow.blogspot.com/p/learning-development.html
Wednesday, October 30, 2013
Morning Breeze - Thank you
Dear All,
Thank you for last night !
Thank you for last night !
I really appreciate all the hard work from HR, ENG teams, Pop joy ( sound and lights) and DTunes for the Music. Plus all the Reeth Rah Colleagues who came last night to support, carve Pumpkins and entertain us.
Special thanks to Sheldon and his team for a great set up Thank you.
We still have many more shirts for sale, only $20 for a great quality polo for a great cause, thank you in advance!
Focussing on our customer feedback, GSQ Score is still a major concern, we need to work closer to our customers needs, take advantage of every moment, every day. Stay focussed !
We still have many more shirts for sale, only $20 for a great quality polo for a great cause, thank you in advance!
Focussing on our customer feedback, GSQ Score is still a major concern, we need to work closer to our customers needs, take advantage of every moment, every day. Stay focussed !
Morning Breeze - Giving to others, is what we do !
Giving to others, Is what we do!
In Hospitality it is something in our industry we do every day, the truth is that the more you give the more we get back, the best thing is not only personally but professionally.
Today please ensure you give your attention to your responsibly and people you work with, tonight I am looking forward to your support .
Buy a ticket for the Halloween fundraiser, lots of performances including a special performance from the EXCOM, also please sign up for a Polo shirt, all profits go to the. Children's Home of Maldives charity which we support every year.- see you tonight !
Also you can donate: http://www.simplygiving.com/MaldivesChildrensHome
Monday, October 28, 2013
Morning Breeze - Assisting others
Good morning,
As a leader of your team, either big or small take a moment today to ensure you are assisting them to be the best they possibly can, if you can let them and other know when they do a great job, it will make a difference !
A star wants to see herself rise to the top. A leader wants to see those around her rise to the top. Simon Sinek
Sunday, October 27, 2013
Morning Breeze
Good morning ,
Wishing you a great day, keep focused on the people around you, take time to check there unsdstamding, are they on the same page?
Take time out today with some people around you to tempriture check there understanding and needs for this shift in customer expectations.
Stay connected !
Saturday, October 26, 2013
Morning Breeze - Helecoptor View
Good-morning !
Looking forward to another sunny day in paradise!
Helicopter View !
Make sure you take a moment today, take it all in, look at your area of work from a customer or service ( meaning serving others ) point of view, is it living up to our expectations?
If not, what small thing are you doing to make a difference ! -Mark Hehir
"Pulling back, physically and philosophically, is an amazing practice. We see things we can never see when in the middle of it.- Simon Sinek "
Looking forward to another sunny day in paradise!
Helicopter View !
Make sure you take a moment today, take it all in, look at your area of work from a customer or service ( meaning serving others ) point of view, is it living up to our expectations?
If not, what small thing are you doing to make a difference ! -Mark Hehir
"Pulling back, physically and philosophically, is an amazing practice. We see things we can never see when in the middle of it.- Simon Sinek "
Thursday, October 24, 2013
Managment Team Building Connecting Emotionally to our Customers
Forming Words with Colleague’s Bodies
Four Key Strategies for Building Emotional Connections with your Customers
Understanding physical connection before linking to emotional connection Colleagues were asked to form words on the sand using their bodies such as, guest, F&B, Villa, etc
By: Diane Berenbaum
Most think that customers make buying decisions with a rational approach, analyzing details like features and financials. Not true. Over 50% of an experience is based on emotions. Emotions shape the attitudes that drive decisions and behavior. And, they impact behavior far more than technical or functional factors.
All buyers are influenced by their emotions. They just may not realize it. How customers care about your products/services may be unconscious, but these unconscious feelings can have a very concrete impact on your business. Emotional connections can determine the strength and length of a customer relationship. They drive passion, loyalty and advocacy.
As noted by William McEwen in his book, Married to the Brand, "Whether a company is marketing hamburgers or microprocessors, there's an impressive financial return that results from emotionally engaging consumers – and there's a substantial cost that results from disengaging them."
How do you Build and strengthen these Connections?
1. Put the customer at the forefront of everything you do
Examine your processes, procedures and even the messages you send to your employees. Where is the focus? Is it on you…or your customers? Well Fargo is an example of an organization that has made a commitment to put the customer first. Their website proudly displays their philosophy: "Our success has as much to do with attitude as aptitude—what's in our hearts, not just our heads. Our success depends on how much our team member’s care for their customers, for each other, and their communities; it is the most important difference between a great company and a good one."
Every time they serve a customer, they ask;" If I were the customer in this situation, how would this experience feel for me? Did the transaction feel simple and easy? Did my issue get resolved quickly? Did the team member accept responsibility for making sure I got what I needed?"
What are your associates saying or asking when they connect with your customers? Consider changing your processes and systems, with your customer in mind.
2. Get closer to customers' emotionality
The more your associates can understand your customers' experience, along with their feelings and expectations, the better they can serve them. And, "getting close to customers' emotionality requires empathy," notes Barlow and Maul in their book, Emotional Value—Creating Strong Bonds with your Customers.
An innovative example of doing just that is Fairmont Hotels & Resorts designated a "Customer Service Champion" in a Fast Company study. They created an orientation program to help associates shift their perspectives after focus groups revealed that "empathy" was a key service differentiator. So now, new employees get to experience what guests’ experience.
An innovative example of doing just that is Fairmont Hotels & Resorts designated a "Customer Service Champion" in a Fast Company study. They created an orientation program to help associates shift their perspectives after focus groups revealed that "empathy" was a key service differentiator. So now, new employees get to experience what guests’ experience.
Empathy is even more crucial when dealing with complaints, where emotionality is even stronger. "Yet most companies and their representatives look at complaints from their own points of view," notes Barlow and Maul, and "responses are frequently ‘canned'. When this happens, the negative emotion will be reinforced." Empathy does not come naturally to most people. Develop your associates' abilities in this crucial skill so they can recognize and manage customer emotions in a way that builds relationship and restores confidence.
3. Listen, Really Listen
Do you regularly listen and respond to your customers? Do you truly understand their concerns and needs; what's behind the surface? Really listening helps customers feel welcome, comfortable and important in every interaction, whether it's a phone call, face-to-face, email or chat.
Make a point to regularly listen to your customers. Listen for validation or inconsistencies with your brand image. Be sure to listen to your associates too. View the frontline as much more than service responders who need to meet certain metrics, but a source of essential data and a driver of customer service innovation and satisfaction.
4. Demonstrate Respect
What can you do to respond in a way that demonstrates understanding and respect, and creates a stronger connection with your customers? Do you deliver on your promises in a timely way? When things go wrong, do you go out of your way to apologize and fix the issue fast? Do associates treat each other with respect?
For the fourth year in a row, Bloomberg BusinessWeek magazine ranked USAA, dedicated to serving America's armed forces — at the pinnacle of its "Customer Service Champs" survey. And J.D. Power® named it a 2011 Customer Service Champion, for consistently delivering on the promises they make to their customers.
At USAA, respect goes both ways. Not only do their associates demonstrate respect with customers, but the senior team shows great appreciation and respect for the team. After winning these awards, USAA president and CEO retired Army Maj. Gen. Joe Robles noted, "To continue our streak is…entirely due to our employees' professionalism, diligence and the fact that they care so deeply about our members."
What's Next?
Customer expectations are rising, creating more pressure for organizations to ramp up their service delivery. According to the Gartner Group, in less than 10 years, even the world's top brands will lose their differentiation. You have the potential to create distinctive memorable experiences that will not only delight customers, but also increase referrals and sales.
Customer expectations are rising, creating more pressure for organizations to ramp up their service delivery. According to the Gartner Group, in less than 10 years, even the world's top brands will lose their differentiation. You have the potential to create distinctive memorable experiences that will not only delight customers, but also increase referrals and sales.
So, how would you describe your current connections? In other words, how does your organization make customers feel? Do they feel secure, content; perhaps even special?
Now is the time to consider: How can you make a stronger connection with your customers? What emotions do you want to evoke? What can you do differently to provide the kind of service that doesn't just fill a need or an order, but inspires trust…that motivates customers to return, tell others and become advocates for your brand?
Wednesday, October 23, 2013
Morning Breeze
Good morning,
I'm passionate about looking at how we can transfer our passion into constant connection from all of us, all of the time!
Today please ask your self how can I "Make a Difference" today with the people I am in contact with, both your customer and associate, in other words...how do you connect like family, this is your tactic!
The Connection is all in your hands, you own it, its 100% yours, make it memorable, and make it really count from your heart!
Winners connect ! - Mark Hehir
Ideas alone are not scalable. Only when an idea is put into words that people can clearly understand can an idea inspire action. - Simon Sinek
I'm passionate about looking at how we can transfer our passion into constant connection from all of us, all of the time!
Today please ask your self how can I "Make a Difference" today with the people I am in contact with, both your customer and associate, in other words...how do you connect like family, this is your tactic!
The Connection is all in your hands, you own it, its 100% yours, make it memorable, and make it really count from your heart!
Winners connect ! - Mark Hehir
Ideas alone are not scalable. Only when an idea is put into words that people can clearly understand can an idea inspire action. - Simon Sinek
Morning Breeze
Good-morning !
Nice to see the sun shinning in paradise !
The confident ask questions to learn what will connect. The insecure just keep talking with the hope something will stick. Simon Sinek
Nice to see the sun shinning in paradise !
The confident ask questions to learn what will connect. The insecure just keep talking with the hope something will stick. Simon Sinek
Monday, October 21, 2013
Morning Breeze - Emotional Connection is Oxygen
Good morning,
Its exciting to be back in paradise, I am pleased to say our meeting in Japan were all very positive and I remain very excited about growing the business levels for weddings, honeymoon and Leisure business.
Emotional Connection is Oxygen
The world is changing before our eyes!
The big question is:
Should we use the same Emotional Connection "tactic" with people you care about doing business with in the same way you treat your family connection?
Now you all have heard me talking about emotional connection for 2 years now, and you might of thought I was crazy, well I am here to tell you the momentum is spreading, and we currently have a lot more people at O&O talking lately about "emotional connection" = EC, which is fantastic.
I can't begin to tell you how powerful this EC is right now around the world, its truthfully its the next big thing in terms of doing business with people who care and show up 100% with a strong emotional feeling to their work, apposed to one who is not, who is a processor.
Guess what?
People are proving every day all around the world, in all kinds of ways, most recently it was brought to light on my sales trip last week, I was just talking with our Tour Operator in Korea and Japan on connection, on how can we do better, and guest what.... they told me the same thing ( who would have thought ) but its simple. EC
In fact they all are saying the same thing, if you want to be a successful in any relationship whether is personal OR professional you need to be CONNECTED in the spirit of achieving a win win! EC
Change is moving fast, at us, past us and we can not rely on the past!
That means, no more can you just show up for work or a relationship like in the 1930's- 70's and work in a factory and process stuff, well guess what! The industrial revolution is gone out of Business, or in the 70s to the 90's with big marketing ideas and lots big pictures, guess what, they have gone out of business, and 2000 to 2010 the big corporate hedge fund business, companies are going bust, and more recently the European worlds Economy's are going bust!
Life is moving faster, and being more connected then ever before, you need to own your individual relationships, you need to be active, alert and you need to deliver, NO Excuses
Winners are connected! EC
Losers are not!
My friends, if you don't believe me, take a look at America, the worlds largest economy, and in the last 2 and half weeks, the USA were actually ONLY 12 hours away from a Financial disaster, and guess what ??? What was the key reason....?
Yes..... you guessed it "Connection" EC the two political parties could not agree and were ready to almost cause the Worlds largest financial disaster.
In our business we can not survive if we loose the connection to each other, to our customers and friends.
My Quote;
"Emotional Connection is like oxygen to the relationship, business or personal with out it you will die. - Mark Hehir"
Have a great day, be connected, and every moment make a difference & keep the spirit alive !
Regards,
Mark
Its exciting to be back in paradise, I am pleased to say our meeting in Japan were all very positive and I remain very excited about growing the business levels for weddings, honeymoon and Leisure business.
Emotional Connection is Oxygen
The world is changing before our eyes!
The big question is:
Should we use the same Emotional Connection "tactic" with people you care about doing business with in the same way you treat your family connection?
Now you all have heard me talking about emotional connection for 2 years now, and you might of thought I was crazy, well I am here to tell you the momentum is spreading, and we currently have a lot more people at O&O talking lately about "emotional connection" = EC, which is fantastic.
I can't begin to tell you how powerful this EC is right now around the world, its truthfully its the next big thing in terms of doing business with people who care and show up 100% with a strong emotional feeling to their work, apposed to one who is not, who is a processor.
Guess what?
People are proving every day all around the world, in all kinds of ways, most recently it was brought to light on my sales trip last week, I was just talking with our Tour Operator in Korea and Japan on connection, on how can we do better, and guest what.... they told me the same thing ( who would have thought ) but its simple. EC
In fact they all are saying the same thing, if you want to be a successful in any relationship whether is personal OR professional you need to be CONNECTED in the spirit of achieving a win win! EC
Change is moving fast, at us, past us and we can not rely on the past!
That means, no more can you just show up for work or a relationship like in the 1930's- 70's and work in a factory and process stuff, well guess what! The industrial revolution is gone out of Business, or in the 70s to the 90's with big marketing ideas and lots big pictures, guess what, they have gone out of business, and 2000 to 2010 the big corporate hedge fund business, companies are going bust, and more recently the European worlds Economy's are going bust!
Life is moving faster, and being more connected then ever before, you need to own your individual relationships, you need to be active, alert and you need to deliver, NO Excuses
Winners are connected! EC
Losers are not!
My friends, if you don't believe me, take a look at America, the worlds largest economy, and in the last 2 and half weeks, the USA were actually ONLY 12 hours away from a Financial disaster, and guess what ??? What was the key reason....?
Yes..... you guessed it "Connection" EC the two political parties could not agree and were ready to almost cause the Worlds largest financial disaster.
In our business we can not survive if we loose the connection to each other, to our customers and friends.
My Quote;
"Emotional Connection is like oxygen to the relationship, business or personal with out it you will die. - Mark Hehir"
Have a great day, be connected, and every moment make a difference & keep the spirit alive !
Regards,
Mark
Morning Breeze
Good morning ,
I am so excited to launch our 3 bedroom "Grand Sunset Residence" tomorrow, we have amany more ideas to continue to improve how amazing it can be, the journey starts tomorrow.
Thank you to all who assisted us in getting the Grand Sunset Residenece ready to open!
Anil and the Entire engineering and gardening team ! - you all are amazing !
I am so excited to launch our 3 bedroom "Grand Sunset Residence" tomorrow, we have amany more ideas to continue to improve how amazing it can be, the journey starts tomorrow.
Thank you to all who assisted us in getting the Grand Sunset Residenece ready to open!
Anil and the Entire engineering and gardening team ! - you all are amazing !
Saturday, October 19, 2013
Morning Breeze
Good Morning !
Looking forward to working on the final touches for this up coming season, very excited about our business levels for the high season.
Insperation!
Trust is built on telling the truth, not telling people what they want to hear.
Simon Sinek
Looking forward to working on the final touches for this up coming season, very excited about our business levels for the high season.
Insperation!
Trust is built on telling the truth, not telling people what they want to hear.
Simon Sinek
Morning Breeze
Greetings from Tokyo!
Congratulations to the O&O Reethi Rah ESPA ! - Special thanks to Barbara and her passionate ESPA team !
Last day in Tokyo for Sales & Marketing meetings, all is looking positive for Reethi Rah.
Congratulations to the O&O Reethi Rah ESPA ! - Special thanks to Barbara and her passionate ESPA team !
Best Spa in The Maldives
One&Only Reethi Rah, Maldives has been selected to receive the
coveted 2013 Spafinder Wellness 365™ Readers’ Choice Country Award for the
favorite spa in the Maldives.
Inspiration!
All
our successes are the same. All our failures, too.
We
succeed when we do something remarkable.
We
fail when we give up too soon.
We
succeed when we are the best in the world at what we do.
We
fail when we get distracted by task we don’t have the guts to quit.
The
Dip - Seth Godin
Friday, October 18, 2013
Morning Breeze
Good Morning from Tokyo
Good meetings yesterday in Tokyo, looking very positive !
Inspiration !
Good meetings yesterday in Tokyo, looking very positive !
Inspiration !
What
could you measure? What would that cost? How fast could you get the results? If
you can afford it, try it. “If you measure it, it will improve.”
Purple
Cow - Seth Godin
Thursday, October 17, 2013
Morning Breeze
Good morning from Tokyo!
As you know I am in Tokyo on sales call this week, yesterday we had some very positive meetings and we are confident we can improve our business for the next season, including driving more weddings to Reethi Rah.
Inspiration !
The act of giving someone a smile, of connecting to a human, of taking initiative, of being surprising, of being creative, of putting on a show—these are things that we do for free all our lives. And then we get to work and we expect to merely do what we’re told and get paid for it.
As you know I am in Tokyo on sales call this week, yesterday we had some very positive meetings and we are confident we can improve our business for the next season, including driving more weddings to Reethi Rah.
Inspiration !
The act of giving someone a smile, of connecting to a human, of taking initiative, of being surprising, of being creative, of putting on a show—these are things that we do for free all our lives. And then we get to work and we expect to merely do what we’re told and get paid for it.
Linchpin - Seth Godin
Wednesday, October 16, 2013
Morning Breeze - Strong one today !
Good Morning ( from Tokyo )
The morning breeze today is actually a Typhoon, 200 KM per hr all seems to be ok ......thus far!
sales Meetings in Tokyo are going well, found the BEST in Tokyo ( teppanyaki ) chef for training and promotion, hop to bring him to Reethi rah soon!
INSPIRATION!
The morning breeze today is actually a Typhoon, 200 KM per hr all seems to be ok ......thus far!
sales Meetings in Tokyo are going well, found the BEST in Tokyo ( teppanyaki ) chef for training and promotion, hop to bring him to Reethi rah soon!
INSPIRATION!
The
indispensable employee brings humanity and connection and art to his/her
organization. His/She is the key player, the one who’s difficult to live without,
the person you can build something around.
Linchpin - Seth Godin
Monday, October 14, 2013
Morning Breeze & Happy EID Celebration !
Good morning,
I just arrived late last night in Tokyo, will be here meeting with our Key partners, working on driving the Japanese business for next year, fyi we have a great lead on a group for a wedding in may 40 pax!
I just arrived late last night in Tokyo, will be here meeting with our Key partners, working on driving the Japanese business for next year, fyi we have a great lead on a group for a wedding in may 40 pax!
Note from Raul.
We
would like to thank and congratulate “Turtle House” for organizing an afternoon of Great Games
and Fun!!!
To
all those who attended, thank you very much!! And the pictures attached show
how much we have enjoyed it!
To
those of you that have missed out for one reason or another we would like to
encourage you to participate next Month when Shark House will be
organizing the Reethi Games as our games motto says
Thank
you.
Kind
regards, Raul
Happy EID Celebration ! from Mark Hehir - GM
Sunday, October 13, 2013
Morning Breeze
Good morning,
Just landing In Korea as you read this, on a week long sales trip strengthening our partnership in this market for next year.
Just landing In Korea as you read this, on a week long sales trip strengthening our partnership in this market for next year.
Excellence
isn’t about meeting the spec, it’s about setting the spec. It defines what the
consumer sees as quality right this minute, and tomorrow, if you’re good,
you’ll reset that expectation again.
Linchpin
by Seth GODIN - a must read!
Morning Breeze
Good morning ,
Firstly, great food tasting yesterday at FIRE the new Indian menu items are wonderful, I am thrilled ! Thank you chef.
Inspiration !
Firstly, great food tasting yesterday at FIRE the new Indian menu items are wonderful, I am thrilled ! Thank you chef.
Inspiration !
Our job is to make change. Our job is to connect to people, to interact with them in a way that leaves them better than we found them, more able to get where they’d like to go. Every time we waste that opportunity, every page or sentence that doesn’t do enough to advance the cause is waste.
Friday, October 11, 2013
Morning Breeze
Morning Inspiration!
A great quote from Simon, truly one that applies to all Colleagues !
'Excess breeds an arrogance and waste that only deprivation can humble.' Simon Sinek
A great quote from Simon, truly one that applies to all Colleagues !
'Excess breeds an arrogance and waste that only deprivation can humble.' Simon Sinek
Morning Breeze
Good morning,
A big thank you to all who helped the First high season sand Bank experience for our Repeaters, it was indeed a huge success , I was thrilled to hear the repeaters tell me it was the best experience!
Inspiration !
“The job is what you do when you are told what to do. The job is showing up at the factory, following instructions, meeting spec, and being managed.
Someone can always do your job a little better or faster or cheaper than you can.
The job might be difficult, it might require skill, but it's a job.
Your art is what you do when no one can tell you exactly how to do it. Your art is the act of taking personal responsibility, challenging the status quo, and changing people.
I call the process of doing your art 'the work.' It's possible to have a job and do the work, too. In fact, that's how you become a linchpin.
The job is not the work.”
― Seth Godin, Linchpin: Are You Indispensable?
Someone can always do your job a little better or faster or cheaper than you can.
The job might be difficult, it might require skill, but it's a job.
Your art is what you do when no one can tell you exactly how to do it. Your art is the act of taking personal responsibility, challenging the status quo, and changing people.
I call the process of doing your art 'the work.' It's possible to have a job and do the work, too. In fact, that's how you become a linchpin.
The job is not the work.”
― Seth Godin, Linchpin: Are You Indispensable?
The book is amazing I just listed to the Audio book, its well worth a listen ! _ Mark
Wednesday, October 9, 2013
Morning Breeze
Monday, October 7, 2013
Welcome
Welcome to Inspire Tomorrow Blog !
http://inspiretomorrow.blogspot.com/
Why Inspire Tomorrow ?
I believe we must find a way to share our passions in a positive manner, there is so many wonderful people around us doing amazing things, but some people loose track of a way forward through the jungle!
Inspire Tomorrow offers a way-forward to take inspiration from others and be the "Best version of you" , remember to "enjoy the journey" life is about sharing the moments & a constant refinement of the better you.
Enjoy the blog, send me comments, I hope you can visit daily & look for the "Morning Breeze" it will come every day to give you updates to our resort happenings, we have other experts in their field contributing often.
Make sure you, check out the other tabs in the blog on Health and being !
Make sure you share this link to all your friends !
Best regards,
Mark
http://inspiretomorrow.blogspot.com/
http://inspiretomorrow.blogspot.com/
Why Inspire Tomorrow ?
I believe we must find a way to share our passions in a positive manner, there is so many wonderful people around us doing amazing things, but some people loose track of a way forward through the jungle!
Inspire Tomorrow offers a way-forward to take inspiration from others and be the "Best version of you" , remember to "enjoy the journey" life is about sharing the moments & a constant refinement of the better you.
Enjoy the blog, send me comments, I hope you can visit daily & look for the "Morning Breeze" it will come every day to give you updates to our resort happenings, we have other experts in their field contributing often.
Make sure you, check out the other tabs in the blog on Health and being !
Make sure you share this link to all your friends !
Best regards,
Mark
http://inspiretomorrow.blogspot.com/
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