Morning Breeze

WORKING AS FAMILY - Keeping your passion !

Dear All,

As we approach the Festive Season, I wanted to take the time to wish you all the best.

Our trust and support is with you, you have all worked hard to get to this point ..... now looking forward to you all WORKING AS FAMILY during this busy season !

Good luck, help each other, look at the details, serve with love,  have fun and keep your passion!

See below, the GSQ is concerning, I am sure you can turn this around with your attention, thank you.

O&O Reethi Rah receives New Luxury Transfer Yachts

Good morning !
We are so excited to announce the arrival our new Luxury transfer Yachts from Gulf Craft 57 ft

Don't be fat phobic and learn to love fat. 

When saying this, we're talking about good fat - 

the heart friendly kind found in nuts, avocados, 

oily fish and oils - not bad fat (the kind 

found on the edge of a rasher of bacon or in

a pie crust).

Good, clean fats should be eaten every day.

They encourage your body to burn fat around 

your middle and to absorb vitamins and minerals 

more efficiently. Good fats also reduce sugar

cravings, lift your energy levels and keep you

 feeling fuller for longer. 

They improve your concentration levels 

and brain power too, so if you've got a stressful

job that requires you to be particularly alert and 

                  attentive, make sure you have plenty of good fats 

                  in your diet and take a fish oil supplement. 

Warriors are READY!

 @

Morning Breeze

2nd Week- Progression

SLEEP YOURSELF STRONGER

Sleep is a vital part of the Clean & Lean regime. A decent amount of sleep leaves you stronger, leaner and more energised. A lack of sleep lowers your immunity, makes you craves fatty and sugary foods and it ages your body. In terms of how many hours you need, aim for seven or eight, although generally stick to an amount of time that suits you. Some of us can get by on five or six hours a night while others need eight or nine. Here's how to improve your sleep:

1. Set the scene

Your mind and body need to wind down if you want to get into a proper sleep. An hour before you plan to go to bed, turn off all your electronic equipment and read a good book or do some stretching.

2. Go easy on exercise in the evening

Too much vigorous exercise too late in the evening can keep you awake because it floods your body with hormones that keep you alert. However, gentle, mind calming exercises such as yoga or stretching have the opposite effect.

3. Avoid sleep stealing foods

What you eat and drink in the evening has a huge impact on how well you sleep. A heavy meal too close to bedtime will sit in your stomach overnight which may affect your sleep. You should avoid food or drink containing caffeine at least eight hours before bed - that means the obvious ones such as coffee, cola and tea, but also less obvious ones such as chocolate which can be full of caffeine. Alcohol and nicotine found in cigarettes also disrupts sleep.

4. Supplement

Herbs such as valerian and camomile and vitamins including magnesium and B6 are natural sedatives. Check out Body Serenity (purple packet) in the corner store, which is the best thing in the world for sleep. 

     

Morning Breeze - Ownership

Good morning,

Taking responsibility for your actions, or non action this is my measurement of ownership, its in your hands in what ever your job task is, either you make it happen or not, that's Ownership! - Mark Hehir

Simon say's it below in other words.....

"A leader should not take credit when things go right if they are not willing to accept responsibility when things go wrong." - Simon Sinek 

Morning Breeze - Take action

Good morning,
Please Read below, I love this statement as it speaks to what we want you to do in our business, we want you to work with your feeling, try and do things, make a difference in your department, and if you make a mistake trying to do something amazing, its better then if you did nothing !

Trust is a feeling, not a checklist. Doing everything we say does not automatically earn trust. And making mistakes doesn't lose it either. Simon Sinek

Warrior Beginnings!

Today, Monday 12^th November, launched the Mr. & Mrs. Clean & Lean Warrior program where 11 males and 11 females learn how to live and breathe a Clean & Lean lifestyle to improve their health and to positively influence those around them.

The Fitness team met the 22 participants on the Football Pitch at 7am for an orientation involving an introduction of everyone involved, an explanation of the Clean & Lean philosophy, the reasons why the Warriors chose to participate and what the Warriors can expect in the next few weeks.

Whether there is rain, hail or shine the Warriors will be seen training every Monday, Wednesday and Friday on the Football pitch from 7-8am, sweating, smiling and most importantly having a good time.

Morning Breeze - beyond the expected !

Good Morning,
I am looking forward to a busy week, many returning customers, and only a few weeks until Christmas / New Year, so much to do!
Keep focused on the details, your people and our customers!

I like what Simon says below, it speaks simply to what is O&O effort to make everlasting memories and strive for perfection, it does not come easy!

Service is not doing what's required of us. Service is doing more than what's required of us.- Simon Sinek 

Morning Breeze - Thank you - Great Results !

Good morning,
I just wanted to THANK all the people who have supported our efforts with our recent Maldives Children Home fundraising efforts that we have done recently, results are great, shirts are still on sale, we will share the final results by the end of November.

As you know on my personal R&R leave, on Sunday I completed the NYC Marathon as promised, I did get injured which slowed me down to 5:16 hr, but was so proud to complete it knowing its good for my strength of mind, body and soul.
Now,  more importantly at the same time I was running for a good cause, as mentioned above not only are we raising money for the Children in Maldives I also support another charity in Africa called Shoes4Africa  http://www.shoe4africa.org/hospital which is doing great work, now building a Children's public hospital in East Africa.

Now I'm heading back to the island, looking forward to catching up with you all.

Important note on fundraising:
I understand there are some people in our network who don't wish to participate ( with some different opinions) and choose not to give to this local cause via our methods, and I totally respect your wishes, I can only ask you, its in your hands, I take no offence and I only am trying to do good.

 Therefore,  I sincerely do hope I personally have not offended you by passionately and aggressively asking and creating activities to drive funds for the kids, this was not my attention to offend you, I know not every one can give!

Please rest assured that all my intentions are for a greater good for the local children. I hope at the end of the day you understand it is as simple as that, thank you in advance for your understanding.
If you do have personal opinions that can help me improve in your eyes please let me know.

Best regards,
Mark 

Seth Godin-The Icarus Deception

A must read is Seth's new book - The Icarus Deception
Its really well worth a listen, find the Artist in you....but before you do check out the video !

Learning & Development - Managers Guide to Mentoring ( Available now)

L&D are live on our Blog.....

Check out Managers Guide to Mentoring ( Available now)  http://inspiretomorrow.blogspot.com/p/learning-development.html

The Fitness Guys - Launch Mr. & Mrs. Lean & Clean

Breaking News!

Check out http://inspiretomorrow.blogspot.com/p/m-clean-lean.html 

Morning Breeze - Thank you

Dear All,
Thank you for last night !

I really appreciate all the hard work from HR, ENG teams, Pop joy ( sound and lights) and DTunes for the Music. Plus all the Reeth Rah Colleagues who came last night to support, carve Pumpkins and entertain us.

Special thanks to Sheldon and his team for a great set up Thank you.  

We still have many more shirts for sale, only $20 for a great quality polo for a great cause, thank you in advance!

Focussing on our customer feedback, GSQ Score is still a major concern, we need to work closer to our customers needs, take advantage of every moment, every day. Stay focussed ! 

Morning Breeze - Giving to others, is what we do !

Giving to others, Is what we do!

In Hospitality it is something in our industry we do every day, the truth is that the more you give the more we get back, the best thing is not only personally but professionally.

Today please ensure you give your attention to your responsibly and people you work with, tonight I am looking forward to your support .

Buy a ticket for the Halloween fundraiser, lots of performances including a special performance from the EXCOM, also please sign up for a Polo shirt, all profits go to the. Children's Home of Maldives charity which we support every year.- see you tonight !

Also you can donate: http://www.simplygiving.com/MaldivesChildrensHome 

Morning Breeze - Assisting others

Good morning,

As a leader of your team, either big or small take a moment today to ensure you are assisting them to be the best they possibly can, if you can let them and other know when they do a great job, it will make a difference !

A star wants to see herself rise to the top. A leader wants to see those around her rise to the top. Simon Sinek

Morning Breeze

Good morning ,

Wishing you a great day, keep focused on the people around you, take time to check there unsdstamding, are they on the same page?

Take time out today with some people around you to tempriture check there understanding and needs for this shift in customer expectations.

Stay connected ! 

Morning Breeze - Helecoptor View

Good-morning !

Looking forward to another sunny day in paradise!

Helicopter View !
Make sure you take a moment today, take it all in, look at your area of work from a customer or service ( meaning serving others ) point of view, is it living up to our expectations?

If not, what small thing are you doing to make a difference ! -Mark Hehir

"Pulling back, physically and philosophically, is an amazing practice. We see things we can never see when in the middle of it.- Simon Sinek " 

Morning Breeze

G

Managment Team Building Connecting Emotionally to our Customers

Forming Words with Colleague’s Bodies

Four Key Strategies for Building Emotional Connections with your Customers

Understanding physical connection before linking to emotional connection Colleagues were asked to form words on the sand using their bodies such as, guest, F&B, Villa, etc

By: Diane Berenbaum

Most think that customers make buying decisions with a rational approach, analyzing details like features and financials. Not true. Over 50% of an experience is based on emotions. Emotions shape the attitudes that drive decisions and behavior. And, they impact behavior far more than technical or functional factors.

All buyers are influenced by their emotions. They just may not realize it. How customers care about your products/services may be unconscious, but these unconscious feelings can have a very concrete impact on your business. Emotional connections can determine the strength and length of a customer relationship. They drive passion, loyalty and advocacy.

As noted by William McEwen in his book, Married to the Brand, "Whether a company is marketing hamburgers or microprocessors, there's an impressive financial return that results from emotionally engaging consumers – and there's a substantial cost that results from disengaging them."

How do you Build and strengthen these Connections?

1. Put the customer at the forefront of everything you do

Examine your processes, procedures and even the messages you send to your employees. Where is the focus? Is it on you…or your customers? Well Fargo is an example of an organization that has made a commitment to put the customer first. Their website proudly displays their philosophy: "Our success has as much to do with attitude as aptitude—what's in our hearts, not just our heads. Our success depends on how much our team member’s care for their customers, for each other, and their communities; it is the most important difference between a great company and a good one."

Every time they serve a customer, they ask;" If I were the customer in this situation, how would this experience feel for me? Did the transaction feel simple and easy? Did my issue get resolved quickly? Did the team member accept responsibility for making sure I got what I needed?"

What are your associates saying or asking when they connect with your customers? Consider changing your processes and systems, with your customer in mind.

2. Get closer to customers' emotionality

The more your associates can understand your customers' experience, along with their feelings and expectations, the better they can serve them. And, "getting close to customers' emotionality requires empathy," notes Barlow and Maul in their book, Emotional Value—Creating Strong Bonds with your Customers.

An innovative example of doing just that is Fairmont Hotels & Resorts designated a "Customer Service Champion" in a Fast Company study. They created an orientation program to help associates shift their perspectives after focus groups revealed that "empathy" was a key service differentiator. So now, new employees get to experience what guests’ experience.

An innovative example of doing just that is Fairmont Hotels & Resorts designated a "Customer Service Champion" in a Fast Company study. They created an orientation program to help associates shift their perspectives after focus groups revealed that "empathy" was a key service differentiator. So now, new employees get to experience what guests’ experience.

For example, at the Fairmont San Francisco, new employees get the same penthouse champagne toast the hotel uses to woo meeting planners. And at many properties, employees arriving for their first day have their cars valet parked or get vouchers for a free night's stay. This is not just a "perk" (though it sounds wonderful!); it is also a practical way for associates to feel what it is like at every touch point of their guests' experience.

Empathy is even more crucial when dealing with complaints, where emotionality is even stronger. "Yet most companies and their representatives look at complaints from their own points of view," notes Barlow and Maul, and "responses are frequently ‘canned'. When this happens, the negative emotion will be reinforced." Empathy does not come naturally to most people. Develop your associates' abilities in this crucial skill so they can recognize and manage customer emotions in a way that builds relationship and restores confidence.

3. Listen, Really Listen

Do you regularly listen and respond to your customers? Do you truly understand their concerns and needs; what's behind the surface? Really listening helps customers feel welcome, comfortable and important in every interaction, whether it's a phone call, face-to-face, email or chat.

Another Fast Company winner, Walgreens, has really listened to its customers for the past 30 years. When their customers' home and work lives became more hectic, Walgreens originated the drive-through pharmacy and began refilling prescriptions at any location. When customers with English as a second language said they could not read their prescriptions, Walgreens started printing prescription labels in 14 different languages. And, when older patrons noted that the print on labels was hard to read; you guessed it—they created large-type labels for older patrons.

Make a point to regularly listen to your customers. Listen for validation or inconsistencies with your brand image. Be sure to listen to your associates too. View the frontline as much more than service responders who need to meet certain metrics, but a source of essential data and a driver of customer service innovation and satisfaction.

4. Demonstrate Respect

What can you do to respond in a way that demonstrates understanding and respect, and creates a stronger connection with your customers? Do you deliver on your promises in a timely way? When things go wrong, do you go out of your way to apologize and fix the issue fast? Do associates treat each other with respect?

For the fourth year in a row, Bloomberg BusinessWeek magazine ranked USAA, dedicated to serving America's armed forces — at the pinnacle of its "Customer Service Champs" survey. And J.D. Power® named it a 2011 Customer Service Champion, for consistently delivering on the promises they make to their customers.

At USAA, respect goes both ways. Not only do their associates demonstrate respect with customers, but the senior team shows great appreciation and respect for the team. After winning these awards, USAA president and CEO retired Army Maj. Gen. Joe Robles noted, "To continue our streak is…entirely due to our employees' professionalism, diligence and the fact that they care so deeply about our members."

It's no surprise that customers rave about their service.

What's Next?
Customer expectations are rising, creating more pressure for organizations to ramp up their service delivery. According to the Gartner Group, in less than 10 years, even the world's top brands will lose their differentiation. You have the potential to create distinctive memorable experiences that will not only delight customers, but also increase referrals and sales.

So, how would you describe your current connections? In other words, how does your organization make customers feel? Do they feel secure, content; perhaps even special?

Now is the time to consider: How can you make a stronger connection with your customers? What emotions do you want to evoke? What can you do differently to provide the kind of service that doesn't just fill a need or an order, but inspires trust…that motivates customers to return, tell others and become advocates for your brand?

Morning Breeze

Good morning,
I'm passionate about looking at how we can transfer our passion into constant connection from all of us, all of the time!
Today please ask your self how can I "Make a Difference" today with the people I am in contact with, both your customer and associate, in other words...how do you connect like family, this is your tactic!

The Connection is all in your hands, you own it, its 100% yours, make it memorable, and make it really count from your heart!

Winners connect ! - Mark Hehir 

Ideas alone are not scalable. Only when an idea is put into words that people can clearly understand can an idea inspire action. - Simon Sinek

Morning Breeze

Good-morning !
Nice to see the sun shinning in paradise !

The confident ask questions to learn what will connect. The insecure just keep talking with the hope something will stick. Simon Sinek

Morning Breeze - Emotional Connection is Oxygen

Good morning,
Its exciting to be back in paradise, I am pleased to say our meeting in Japan were all very positive and I remain very excited about growing the business levels for weddings, honeymoon and Leisure business.

Emotional Connection is Oxygen 
The world is changing before our eyes!

The big question is:
Should we use the same Emotional Connection "tactic" with people you care about doing business with in the same way you treat your family connection?

Now you all have heard me talking about emotional connection for 2 years now, and you might of thought I was crazy, well I am here to tell you the momentum is spreading, and we currently have a lot more people at O&O talking lately about "emotional connection" = EC,  which is fantastic.

I can't begin to tell you how powerful this EC is right now around the world, its truthfully its the next big thing in terms of doing business with people who care and show up 100% with a strong emotional feeling to their work, apposed to one who is not, who is a processor.

Guess what?
 People are proving every day all around the world, in all kinds of ways, most recently it was brought to light on my sales trip last week, I was just talking with our Tour Operator in Korea and Japan on connection, on how can we do better, and guest what.... they told me the same thing ( who would have thought ) but its simple. EC
In fact they all are saying the same thing, if you want to be a successful in any relationship whether is personal OR professional you need to be CONNECTED in the spirit of achieving a win win! EC

Change is moving fast, at us, past us and we can not rely on the past!
That means, no more can you just show up for work or a relationship like in the  1930's- 70's and work in a factory and process stuff, well guess what! The industrial revolution is gone out of Business, or in the 70s to the 90's with big marketing ideas and lots big pictures, guess what, they have gone out of business,  and 2000 to 2010 the big corporate hedge fund business, companies are going bust, and more recently the European worlds Economy's are going bust!

Life is moving faster, and being more connected then ever before, you need to own your individual relationships, you need to be active, alert and you need to deliver, NO Excuses

Winners are connected! EC
Losers are not!

My friends, if you don't believe me, take a look at America, the worlds largest economy, and in the last 2 and half weeks, the USA were actually ONLY 12 hours away from a Financial disaster, and guess what ??? What was the key reason....?

 Yes..... you guessed it "Connection" EC  the two political parties could not agree and were ready to almost cause the Worlds largest financial disaster.

In our business we can not survive if we loose the connection to each other, to our customers and friends.

My Quote;
"Emotional Connection is like oxygen to the relationship, business or personal with out it you will die. - Mark Hehir"

Have a great day, be connected, and every moment make a difference & keep the spirit alive !

Regards,
Mark

Morning Breeze

Good morning ,
I am so excited to launch our 3 bedroom "Grand Sunset Residence" tomorrow, we have amany more ideas to continue to improve how amazing it can be, the journey starts tomorrow.

Thank you to all who assisted us in getting the Grand Sunset Residenece ready to open!

Anil and the Entire engineering and gardening team ! - you all are amazing !

Morning Breeze

Good Morning !

Looking forward to working on the final touches for this up coming season, very excited about our business levels for the high season.

Insperation!
Trust is built on telling the truth, not telling people what they want to hear.
Simon Sinek

Morning Breeze

Greetings from Tokyo!

Last day in Tokyo for Sales & Marketing meetings, all is looking positive for Reethi Rah.

Congratulations to the O&O Reethi Rah ESPA ! - Special thanks to Barbara and her passionate ESPA team !

Best Spa in The Maldives

One&Only Reethi Rah, Maldives has been selected to receive the coveted 2013 Spafinder Wellness 365™ Readers’ Choice Country Award for the favorite spa in the Maldives.

Inspiration!

All our successes are the same. All our failures, too. 

We succeed when we do something remarkable. 

We fail when we give up too soon. 

We succeed when we are the best in the world at what we do. 

We fail when we get distracted by task we don’t have the guts to quit. 

The Dip - Seth Godin

Morning Breeze

Good Morning from Tokyo
Good meetings yesterday in Tokyo, looking very positive !

Inspiration !

What could you measure? What would that cost? How fast could you get the results? If you can afford it, try it. “If you measure it, it will improve.” 

Purple Cow - Seth Godin

Morning Breeze

Good morning from Tokyo!
As you  know I am in Tokyo on sales call this week, yesterday we had some very positive meetings and we are confident we can improve our business for the next season, including driving more weddings to Reethi Rah.

Inspiration !
The act of giving someone a smile, of connecting to a human, of taking initiative, of being surprising, of being creative, of putting on a show—these are things that we do for free all our lives. And then we get to work and we expect to merely do what we’re told and get paid for it.

Linchpin - Seth Godin

Morning Breeze - Strong one today !

Good Morning ( from Tokyo )
The morning breeze today is  actually a Typhoon, 200 KM per hr all seems to be ok ......thus far!
sales Meetings in Tokyo are going well, found the BEST in Tokyo ( teppanyaki ) chef for training and promotion, hop to bring him to Reethi rah soon!

INSPIRATION!

The indispensable employee brings humanity and connection and art to his/her organization. His/She is the key player, the one who’s difficult to live without, the person you can build something around. 

Linchpin - Seth Godin

Morning Breeze & Happy EID Celebration !

Good morning,
I just arrived late last night in Tokyo, will be here meeting with our Key partners, working on driving the Japanese business for next year, fyi we have a great lead on a group for a wedding in may 40 pax!

Note from Raul.

We would like to thank and congratulate “Turtle House” for organizing an afternoon of  Great Games and Fun!!! 

To all those who attended, thank you very much!! And the pictures attached show how much we have enjoyed it!

To those of you that have missed out for one reason or another we would like to encourage you to participate next Month when Shark House will be organizing the Reethi Games as our games motto says

Thank you.

Kind regards, Raul

Happy EID Celebration ! from Mark Hehir - GM

Morning Breeze

Good morning,
Just landing In Korea as you read this, on a week long sales trip strengthening our partnership in this market for next year.

Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again. 

Linchpin by Seth GODIN - a must read!

Morning Breeze

Good morning ,
Firstly, great food tasting yesterday at FIRE the new Indian menu items are wonderful, I am thrilled ! Thank you chef.

Inspiration !

Our job is to make change. Our job is to connect to people, to interact with them in a way that leaves them better than we found them, more able to get where they’d like to go. Every time we waste that opportunity, every page or sentence that doesn’t do enough to advance the cause is waste. 

A quote from Linchpin - Seth GODIN 

Morning Breeze

Morning Inspiration!
A great quote from Simon, truly one that applies to all Colleagues !
'Excess breeds an arrogance and waste that only deprivation can humble.' Simon Sinek 

Morning Breeze

Good morning,

A big thank you to all who helped the First high season sand Bank experience for our Repeaters, it was indeed a huge success , I was thrilled to hear the repeaters tell me it was the best experience!

Inspiration !

“The job is what you do when you are told what to do. The job is showing up at the factory, following instructions, meeting spec, and being managed.

Someone can always do your job a little better or faster or cheaper than you can.

The job might be difficult, it might require skill, but it's a job.

Your art is what you do when no one can tell you exactly how to do it. Your art is the act of taking personal responsibility, challenging the status quo, and changing people.

I call the process of doing your art 'the work.' It's possible to have a job and do the work, too. In fact, that's how you become a linchpin.

The job is not the work.” 
― Seth Godin, Linchpin: Are You Indispensable?

The book is amazing I just listed to the Audio book, its well worth a listen ! _ Mark

Morning Breeze

Another day in paradise !

A message from Simon Sinek!
"Leadership is neither a rank nor a title. It is a choice. It is the choice to provide care and protection for those for whom we are responsible."

Welcome

Welcome to Inspire Tomorrow Blog !
http://inspiretomorrow.blogspot.com/

Why Inspire Tomorrow ?
I believe we must find a way to share our passions in a positive manner, there is so many wonderful people around us doing amazing things, but some people loose track of a way forward through the jungle!

Inspire Tomorrow offers a way-forward to take inspiration from others and be the "Best version of you" , remember to "enjoy the journey" life is about sharing the moments & a constant refinement of the better you.

Enjoy the blog, send me comments, I hope you can visit daily & look for the "Morning Breeze" it will come every day to give you updates to our resort happenings, we have other experts in their field contributing often.
Make sure you, check out the other  tabs in the blog on Health and being !

Make sure you share this link to all your friends !
Best regards,
Mark
http://inspiretomorrow.blogspot.com/

Morning Breeze